Financial advice

We work with partners PayPlan and StepChange to provide financial advice to people experiencing domestic abuse.

Domestic abuse can happen as a result of money problems within a relationship. A lack of money or a debt can cause conflicts and this can result in one person controlling the other – physically or verbally.

Good financial wellbeing means managing your money effectively and understanding the impact your finances can have on every aspect of your life, both good and bad.

PayPlan logoPayPlan

PayPlan offer free, simple debt advice to our service users. Their mission is to help people become debt-free through clear, honest advice and debt solutions that work. As one of the UK’s leading free debt advice providers, PayPlan offers trusted, expert help and advice to anyone struggling with multiple debts. Since 1992, they’ve helped over 1 million people take control of their finances.

We work closely with them to make sure they properly understand and can support you with debt, relationships and domestic abuse. This includes their dedicated vulnerable client team who make sure women receive appropriate support. PayPlan is now a recognised leader in its offering for vulnerable clients – demonstrated by their internal and external training programmes which we helped them to develop.


StepChange Debt Charity is the UK’s leading debt advice charity, helping over 630,000 people every year to take back control of their finances, and their lives.

The support they offer is free, impartial and confidential and every client receives expert personalised advice to help them deal with their debts.

Visit their website for online advice at, or call them on 0800 138 1111, Mon-Fri 8am-8pm, Sat 9am-2pm.

Other information sources

The use of technology is closely linked to financial abuse. Refuge offer step-by-step guidance for securing devices, and information and support on technology-facilitated abuse.