Our outreach service is how we provide vital information and support to women who need our help. Support can be provided over the phone or in person by one of our experienced and qualified outreach workers.
Our outreach workers offer information on housing, benefits, police procedures and legal issues and can also refer women to other agencies if more specialist help is needed. An outreach worker can accompany a service user on her first visit to a solicitor, benefits agency, the police etc. and will speak on their behalf if requested.
We have a service-user charter which explains how we work together with women to empower them.
Frequently asked questions
Is it confidential?
Discussions between the service user and the outreach worked are totally confidential in most circumstances. If there is a need to break this confidentiality, e.g. for reasons of child protection, the outreach worker will explain the reasons to the woman before she speaks to anyone else about the situation.
Where will we meet the outreach worker for face to face support?
You can talk to the outreach worker on the phone or she can meet you. The outreach worker holds a service user’s safety as top priority and will not arrange to meet a woman in a place which she believes would be unsafe. Meeting places are arranged to be as convenient and accessible to the woman as possible within the considerations of safety and privacy.
How do I make an appointment?
Appointments can be made by phone directly or a woman can be referred to us by other agencies. We will never pressurise a woman into having support from us. We are there to empower women not to continue to control them.
We operate Monday – Thursday 9 – 5 and can be contacted on on 01773 719111 (except Bank Holidays). We have a confidential answerphone at other times or when we are unavailable. If you prefer to text us then please do so on: 07914 634190. We will aim to get back to you the same day or next working today.
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