Outreach Service

Our Outreach Service provides women experiencing Domestic Abuse with vital information and support. This can be provided over the phone or in-person by one of our experienced and qualified outreach workers.

Our outreach workers offer information on housing, benefits, police procedures and legal issues and can also refer women to other agencies if more specialist help is needed. An outreach worker can accompany a woman on her first visit to a solicitor, benefits agency, the police, etc. and will speak on their behalf if requested.

Is it confidential?

Discussions between a woman and outreach worker are totally confidential in most circumstances. If there is a need to break this confidentiality, such as for reasons of child protection, the outreach worker will explain the reasons to the woman before she speaks to anyone else about the situation.

Where will we meet for face-to-face support?

The safety of a service user is the outreach worker’s top priority and they will not arrange to meet a woman in a place which she believes would be unsafe. Meeting places are arranged to be as convenient and accessible to the woman as possible within the considerations of safety and privacy.

How do I make an appointment?

Appointments can be made by phone directly or a woman can be referred to us by other agencies. We will never pressurise a woman into having support from us. We are there to empower women, not control them.

We operate Monday to Friday 9am to 5pm and can be contacted on 01773 719111 (except bank holidays). We have a confidential answerphone at other times or when we are unavailable. If you prefer to text us, then please do so on: 07914 634190. We will aim to get back to you the same day or next working today.